02/06/2011

Dear Andy, Chris and the crew,

You didn’t make a drama out of a crisis re my Audi. Terrific. You bent over backwards (not literally of course) to keep me informed and happy.

You lent me an excellent new clean car FOC until you sorted the problem and your concern for my satisfaction was genuine. At the time you didn’t know that I had been a freelance writer for AM (Automotive Management mag) nor that I was a staff writer at Sewells Automotive. I mention this ‘cos in my work back then I visited many service centres and saw a lot of shite and hears a lot of it spoken too.

I am convinced that what you are doing and achieving is the future for the industry. In fact, the benchmark against which all aftermarket suppliers should be judged. I do know that what you are achieving is unique. I’m impressed.

Congratulations!

Sincerely

Howard Popeck


29/03/2011

Hi Andy

Just wanted to say a big thank you for helping to sort out mine and my wife's car so efficiently. You have a established a great company - a place I will definately be returning too and will recommend to all my family and friends.

It is so rare to find a very warm and caring company like yours. Everything about the setup is unique and so different to any other garage - As a customer you feel so relaxed and comfortable as soon as you walk in - you have definately raised the bar way beyond your competitors.

The personal care and attention to detail is so appreciated as I did not have to worry about anything - I trusted your judgements and guidance.

Thanks again for all your help - catch up some time soon !

Take Care,

Tariq


27/11/2010

Dear Mr Savva,

We write to thank you and your staff for providing such a superb service. Our Audi is running beautifully again.

For new or potential customers I would summarise what you offer as follows:

  • Trust and integrity
  • Top quality
  • First class technical expertise
  • Clear explanation of what work needs to be done and why
  • Value for money without compromising quality
  • Peace of mind

With best regards and wishing you all the success you deserve,

Richard Benson


25/10/2010

Dear Andy,

I write to express my thanks to you for dealing with repairs to my teenage children’s car so efficiently, economically and with an abundance of charm.

My contact with you was a result of your brochure put through my letter box and my enquiry turned into business because I found your attitude refreshingly friendly and your pricing both competitive and transparent. Needless to say the repairs were carried out to a very high standard.

I shall have no hesitation in recommending your garage to friends and family. I wish your business every success.

Yours sincerely,

Grisha Thanki


27/01/2011

Fantastic garage!
No job too big or small,
The best BMW specialists around!
I Highly recommend!
Even get a free coffee :))))
Brunswick all they way!!!

Mariam Goudarznia


28/01/2011

Very happy with the service given recommend the garage .

Will return thank you

Diane


10/02/2011

Thank you for the efficient, friendly and very professional service I received - will definitely be using Brunswick Garage again!

Yours sincerely,

N.V


15/02/2011

Professional and friendly at all times establishment. In detail explanation of the work carried out. Best garage in the area.

Yours sincerely,

Steven Marchese


08/06/2011

Hello Andy,

Just wanted to say a very big thank you for sorting out my rattling exhaust on Monday morning. This was very much appreciated.

I would also like to say how impressed I was with the workshop and the set up you have, and I will make sure my BMW and VAG driving friends and family know where you are and what you can do, as they too are all suffering from the consequences of visits to local dealerships for servicing and repairs.

Once again, thanks again for the help, good luck with the business and I hope we can play together again soon.

Keith Newman


18/07/2011

Walking into reception is like walking into Stephen James BMW, homemade cake, tea/coffee, leather sofas; and Andy and the staff are extremely helpful and most importantly honest.

A job BMW quoted me £280 for, Brunswick Garage quoted me £111. When I came to pick my car up they hadn't used as much oil as first thought and only charged £90.50!

A true dealership experience with added honesty and value for money.

Highly Recommended!

Mike Abbott


02/11/2011

Hi Andy and co,

"What a refreshing change. Great staff, going out of their way to make sure that the entire experience is spot on. Fantastic layout and facilities. Trustworthy, honest and customer-centric. I have finally found 'my garage'.

Guy Michaels

Creative Director
Opposite Leg Creative Company Ltd
www.oppositeleg.co.uk


04/11/2012

Dear Andy,

I've written this recommendation of your work to share with other LinkedIn users.

Details of the Recommendation: "Andy provides a first class service at Brunswick Garage.

I have had my car MOT'd twice and a crash repair done at the garage. The level of customer service is superb, with excellent facilities (home made cakes!) and parking if you need to wait.

The level of attention to detail is brilliant - when I hurt my arm so that I couldn't drive, my car was collected from my drive and brought back again on the same day.

They service all makes of vehicles and have excellent facilities at the garage. Nothing is too much for Andy and the team at Brunswick Garage and I would strongly recommend that you try them out next time."

Top Qualities: Personable, On Time, High Integrity

Wendy Boast


29/12/2011

I AM MOST GRATEFUL TO YOU GUYS
SAVED ME CAR ............ THANKS

Angela Khosla


21/02/2012

I am very impressed with the service that you provided for me especially at short notice, the fact that you were able to pick up my car from my workplace and drop it back was very helpful to me.

Linda Chown


23/02/2012

Thoroughly excellent throughout. Will recommend highly.

Many thanks

James Turner


18/03/2012

You can tell that Andy and his team genuinely love cars and care about their business. Could not recommend them highly enough.

I actually look forward to taking my car in for a service now!

Leventi Ali


14/04/12

Andy, you and your team are the best, not only the fact that you have provided me with an excellent service in terms of your professionalism, your attitude and clarity of mind was second to none.
You have also saved me a lot of money by carrying out only the required jobs.
I have been impressed by your expertise and your friendliness.
Keep up the good work I recommend your garage to potential customers.

Ola Banjoko


07/-08/12

Having tried to reach me by phone unsuccessfully, I was surprised when a knock came at my front door and Andy was standing there. He'd come to tell me about an oil leak and took me back to garage to show me under the car!
I think the business concept and service is excellent and fills a much needed gap in the marketplace. I was particularly impressed with the CV's of his team on show for all to see.
Andy and his team will no doubt be a resounding success!

Moira Hamill


09/08/12

Very welcoming, turned up without phoning before hand and were still able to make time to fix the problem on the spot, brilliant service

Cara Z


13/09/2012

Dear Andy

Thank you so much for your kind generosity. I really wasn’t expecting you to work on Jessica’s car and not charge me for it, Andy. That’s really not the reason I asked you to take a look at it.

I was so impressed by the professional standards of your organization that I wanted your experts to diagnose and fix the problems with Jessica’s car, because I trust you and your business. Your commitment to running a professional automotive business is clear to see, from the investment you make in training and developing your people to your exemplary customer service.

I am genuinely very happy to pay the full cost of the work if you let me know how much it was. The level of customer service, communication and technical service you gave us means we will be customers for life, regardless of cost.

Once again, thank you so much for your generosity.

Kindest regards

Lesley
xxxx

Lesley Woolley MIMI
Head of Professional Development

The Institute of the Motor Industry (IMI)
Fanshaws, Brickendon, Hertford SG13 8PQ
m: 07917 526966 t: 01992 511521 f: 01992 511548

Web: www.motor.org.uk


22/09/2012

Dear Andy,

"I found Brunswick after becoming disillusioned with the excessive costs of main dealers and any feeling that I really mattered to them as a valued customer. I also went to Brunswick because they were conveniently located.

What I found was a real breath of fresh air!

Firstly, service as if you and your car really mattered. This ran through the whole team, from Andy Sawa the MD and Barry the director - who has top-flight BMW credentials - and Anthony, who was the other technician I was dealing with. No question was to small to be answered and you really got the feeling this garage is just a cut above the main dealer competition.

Problems with my BMW were tricky to sort out, but determination and persistence - and the technical ability of the team - were outstanding. All this was wrapped up with real professionalism. This new garage is blazing a trail that surely sets the standards for others to try and follow, and catch up if they can.

We are constantly told that the economic recovery will only come from small and medium sized businesses so I hope that Brunswick will thrive and that all quality car owners will support this local venture right, in our midst."

With Best Wishes

Barry


20/10/2012

I feel Brunswick garages services are worth every penny you pay. The moment you walk into reception you feel overwhelmed by their spirit of professionalism, seems like you have visited the main dealer.

They are very friendly and transparent in terms of how they charge, repairs and parts. Honestly, I was not introduced by anyone but just came across their advert on the net when I was desperate to have my BMW e60 sorted, which they did with no hassles.

They provided advice, quotes and feedback each time and you can contact them anytime to check progress. I have appreciated every service they have provided more so they are no long waiting queues, very time conscious people. I do no0t hesitate to recommend the garage to other people.

Edmond


20/10/2012

Excellent garage and staff. Knowledgeable, thorough, friendly excellently equipped, honest and good value – really excellent customer service and all round experience.

We recommend to all family and friends who need work on their cars and they are equally impressed. First class facility and service.

Simon Norman


22/10/2012

Fantastically helpful, said I could wait, offered coffee and refreshment. Car ready in 1 hour and they told me what needed to be done.
Well done

Stephen Lewis


22/10/2012

Excellent service, friendly, efficient, professional staff. I have been using this garage since it opened and would recommend them to all my friends. They are a top class outfit and asset to the motor industry

Luke Louca


28/10/2012

This is the most efficient friendly garage I have ever been to. They always go the extra mile if needed, nothing is too much bother. On arrival you are made to feel welcome and there is always a wide range of free refreshments on offer, all home made too! It is a pleasure to visit considering the circumstances.

I would recommend this garage to all.

Sue Pope


04/12/2012

Recommend this fantastic, quality, friendly crew!!!

Mr Gursel Gokcimen


05/12/2012

Dear Mr Savva,

Firstly it is rare for me to send out a letter of thanks. However, this is an exception for me and well deserved for you and your team.

The recent work that was carried out and, attention to detail that your team managed in servicing and repairing my Daughters vehicle, was not only value for money, but you provided sound honest advice and great all round customer service.

Thank you,

Harry Formosa


06/12/2012

I was recommended to this garage by my next door but one neighbour over two years ago. As we say the first imprecation is the last imprecation. That’s what I felt on the very first day. They look after me not as a customer but as a friend.

I introduced my young son to this garage also.

Mr Vinod Mehra


06/12/2012

This is a very professional outfit. Highly recommend to anybody requiring honesty & piece of mind

Mr Elias Chrysostomou


07/12/2012

Extremely helpful, efficient and will definitely go back to the garage again for further work on my car!

Mr Pretty


07/12/2012

I received excellent, informative and courteous service at all times.

Nick Williams


12/12/2012

1st time I have used this garage this time only for mot have always used Main Dealers until today.
Will allow this garage to service my car when due.
Great service & a lovely clean customer waiting area.

Andy Dudd


14/12/2012

Car was books in for the exact date and time requested.
Dropped car off early, prior to work. Reception was manned friendly and efficient.

I had declined a courtesy car but the receptionist offered to arrange a lift to the station. As soon as my car had been inspected I was telephoned and details of exactly what work my car required with costs were fully explained. I agreed that the work be done.

Timescale was fully explained and this was adhered to. I was notified when the work had been completed and ready for collection. The invoice was given itemized all work done and cost as the estimate earlier.

Even though I picked my car after normal working hours, the reception was manned, polite and knowledgeable in answering my questions.

Really great customer service, the best I have received from a garage. Fills me with confidence in their ability to sort out any problem in a prompt and cost efficient manner. I would not hesitate to recommend Brunswick Garage to my friends and family.

Thank you Andy & Leon and all the team. The home made cakes at reception were amazing!

Mr Prod Prodroumou


21/12/2012

I would highly recommend Brunswick Garage.
The level of customer service is exemplary.

The workshops are pristine which is a good indication that the quality of work meets the highest level.

My experience has been very positive and I am extremely pleased with the service.

John Buttigieg


28/12/2012

I would strongly recommend this garage to family and friend.
Everything they do is geared towards the customer.

Costas Demetriou


29/12/2012

We came across Brunswick Garage by chance and have used them for both vehicles ever since. The staff attitude is personal and professional, and time is always taken to fully explain all works to be undertaken. Thanks, Andy and team, for exemplary service, as always.


05/01/2013

I have nothing but positive comments regarding the service at this garage. From initial contact, to car inspection, explanation of necessary work, booking process and final payment, each step was easy seamless.

it makes a refreshing change to deal with a garage where there is no underlying feeling of being “hood-winked” but instead a genuine empathy and level of service that I have not experienced for a long time. I will definitely be recommending Brunswick Garage to family and friends.

Mr Monti


08/01/2013

Finally found a specialist garage that can support my Audi as good as if not better than my old Main Dealer. Price exactly as quoted, even had an issue which I had researched on the Web and immediately became an armchair mechanic. As you can guess the garages diagnosis was 100% correct and my suggestion was completely wrong, should have left it to the experts. Will be recommending Brunswick Garage to family friends at work & mates in the pub. Plus this is the 1st time I have been compelled to write an online review/recommendation.

Mr Richard Bewley


12/01/2013

The team at Brunswick Garage are very professional. They provide a breakdown of the cost abd explain clearly what has happened to the vehicle & why.

I had an engine fault warning light so called the Brunswick team immediately. They fitted me in that afternoon with a little notice. They were sympathetic to my issue and resolved it quickly.

Christie Ellinas


15/01/2013

The technician was able to solve the problem by me describing the noise and movement of the car where 2 other garages failed even thought they tested the memory of the computer to find faults, my car is now running perfect and I am very happy with the level of service from start to finish.

Andrew Phillipou


17/01/2013

I was recommended to use Brunswick by several family members and some friends.
I checked out their website and was impressed and my experience of them did not disappoint.
I intend to become a regular customer.

David French


18/01/2013

I am grateful the way Andy Savva and his highly skilled team dealt with my car. I would not go to any other garage. I would use them again and make sure my friends do so.

Andy Constantinou


24/01/2013

After having been recommended Brunswick Garage, in North London by various people, I chose to use them when my Audi needed its service and also acquired a rattle from within the engine bay at the time of service. The car went in for its service the same time they found the noise/problem from under the bonnet.

They call to inform me of the issue and cost to repair it, only using genuine Audi parts as well. The quote for the additional work and part was given to me and I informed them to go ahead with the work. My Audi was in and out of the garage in a day. It was kept overnight just to make sure it was running ok the next morning.

The staff at Brunswick were friendly, the service I received was quick, the information i received was accurate,, and the cost was at a reasonable price. At no time did I feel I was being misled and the whole process was easy and put me at ease. Would I recommend them? YES is the answer, Will I use them again? YES again. Thank you guys, for your work.

Mr Goodrich


25/01/2013

Taking responsibility for the customer and their car is something Brunswick do in excess. I recently bought this car and I am not experienced with its habits, Andy the owner took time to explain the process and capabilities available.

Providing a clean and friendly environment to do business in, they are also very well versed in the nuances of each car model. They found a fault that another (famous) car services provider was not even able to recognise.

Efficient and willing to go the extra mile, they answered my questions, relieved my doubts and gave me confidence in dealing with car garages again after having been taken for a ride on numerous previous occasion by other garages,

Mr Kahn


25/01/2013

I have used Brunswick Garage for 18 months and for two cars. I have always been very pleased with all aspects of their service and have recommended them to friends.

Ms Bloomfield


29/01/2013

Friendly & helped to explain invoice and other servicing questions.

Mr Wilcox


05/02/2013

Lovely garage – really friendly. Has lovely seating area and has tea and coffee making facilities, cold drinks in the fridge and cakes! Never seen that before in a garage! Feels like you’re in your own living room.

Gina Pakkos


06/02/2013

Have used Brunswick for both cars in my household a few times over the last 12 months and have always been happy with the service and value for money. I’ve recommended the garage to friends and family who have all had equally positive experiences as my own.

Ms Jacqueline Lacovou


07/02/2013

I was recommended to Brunswick Garage by a neighbour a few years ago and it has proved to be a great recommendation and has served me well.

Helen Segal


13/02/2013


Brunswick Garage was a breath of fresh air, a garage that really cares about customer service . A garage that is transparent with its parts and labor charges before and after servicing your car, a friendly team with a wealth of knowledge , will be recommending this garage to my family and friends!

Rene Swaries


15/02/2013


Very Friendly Explained thoroughly regarding the problem of my car & shown exactly what was done Very comfortable in the waiting room with television, hot & cold drinks facilities, magazines, chocolates & fresh fruit Invoice was explained.

Vera Nicolou


19/02/2013

They always explain what they need to do very clearly, are always helpful and the work is always done to a very high standard. Excellent customer service.

Sarah Walton


19/02/2013

Really happy with this garage, great customer service, great work & trustworthy.

Georgina Michael


20/02/2013

Extremely professional yet friendly environment where nothing is a problem.

Marie Wootten


21/02/2013

The Staff – and facilities – at Brunswick Garage are really first class. They are incredibly helpful, and definitely go “above and beyond” to ensure customer satisfaction. Although they may not be the cheapest on all things (MOT is £45, where other garages are offering it for less), I know I can rely on their work, and I have complete confidence in them.

Anthena Pite


21/02/2013

Excellent experience will remain a customer.

David French


27/02/2013

Very courteous staff. Good explanation of work required to be done to correct fault, which included a software programme update. Clean and well organised premises. Car returned on time as agreed. Although had to leave the car with garage over a weekend whilst parts were obtained i felt comfortable the vehicle was safe in their workshop.

Excellent friendly and speedy repairs carried out. Prices compared to main dealer were very competitive.

Mr Paul Prigmore


20/05/2013

Very friendly and knowledgeable staff. Premises very well presented and excellent facilities while you wait. Prices are very reasonable.

Peter Monument


08/03/2013

Excellent service knowing how to keep customers loyal by doing more than expected. Far better and cheaper than any Main Dealer I have used in the past. Would recommend to all my friends and family.

Geroge Ttouli


17/04/2013

Brunswick Garage is an honest garage. Always professional, reliable and complete any works within the timescale given. I would not take my car anywhere else. They are a complete pleasure to deal with. A true gem.

Susie Giangolini


10/03/2013

A fantastic level of customer service and an outstanding looking garage. All the work needed was explained before hand and the member of staff was very quick and efficient in keeping me updated during the process of work.

They were very helpful in giving me a time frame with which to get the replacement tyres I would need in the future and very kindly checked the oil, tyre pressure and lights while they were changing the brake pads and discs.

As I am not very good with cars, I had left the brake pads until they absolutely needed changing, I called early in the morning to explain that my brakes were making a grinding sound and the man on the other end of the phone was very helpful and suggested I take it in whenever

I could on the same day so they could have a look at it. The diagnosis was carried out straight away and very kindly, they carried out work right away which meant I did not have to leave my car there overnight. I have never been so impressed with a garage and did not think these sorts of places existed... a real gem! I will definitely be going back and recommending them to my friends, colleagues and family.

Ms Jeenal Patel


13/05/2013

Been going to Andy for years and would never leave – great service, honesty and care

Mrs Jackie O’Donnell


21/05/2013

Very efficiently run concern in every respect. Friendly, helpful and efficient. The company was recommended to me and I will certainly recommend them to other people.

David Goodman


26/05/2013

Initially very pleased with first round of work, until it was pointed out that some work was missed out, new radiator, fan belt and some other bits.

Car was quickly taken back in for parts to be priced, unfortunately there was a small communication error and they went ahead with the work without me authorising. I was under the impression we were waiting for a part and overall cost for the job.

However, it was work that needed doing, it did come as an extra surprise but Andy did well to knock a chunk of the labour cost off and a free fan belt as I’d already spent a sizeable chunk of cash there.

I’m happy with that. It was an honest mistake and I’d definitely go back again, great garage and service.

Nick Clement


 

Great garage and professional team. They always have time to discuss and are really knowledgeable. You realise how important the level of skill is when you drive a 26 year old car.

They always call me to discuss and ask permissions if they identify any additional work that needs to be undertaken.

Excellent bunch of guys and I would recommend them to anyone who values good service.

Mark Bradley


31/05/2013

Reception was friendly and professional. Mechanics were very approachable. The only uncertainty about the service was that I booked in for an MOT, when I left the car they assured me they would call if there were any problems.

They called to say my brake pads were worn and gave me a quote and asked if I wanted to fix them but didn’t say how urgently they needed replacing and if it would have been dangerous or MOT fail if I didn’t replace them then.

They did however give me advice on my tyre tread when I collected the car saying that the tyres needed checking again in three months. Time so I guess by them not saying the brake pads needed watching they probably did need replacing urgently. I was however happy to accept their advice and quote and had the rear pads replaced.

Mrs Nicola Adams


19th July 2013

Excellent service from an excellent garage.

Chris Ambrosiou


 

27th  July 2013

I recently visited your garage and wanted to say thanks for the work on the two cars. I appreciated the clear explanations and honesty shown by your staff, they didn't change things which did need to be done. Look forward to using your garage for MOT and services, and if anything crops up …. although I hope you understand if I hope that’s not too much !

 

Sharjeel


 

26th July 2013

Dear Andy, just wanted to say thank you to you and your staff for looking after the Toyota over the last few days.


Rob Scott


 

30 July 2013

Polite, efficient, professional, welcoming. Well worth the journey to their garage and will use them again

Liam Dystant


 

11 August 2013

Firstly I have to say that Brunswick Garage is as most of the reviews suggest, very Professional and seemingly knowledgeable about cars (can only speak for my BMW 318i m sport) the staff are great and the venue is unlike any garage I have been to, very clean tidy and organised (the bathroom is pristine by the way!)And you have the whole team’s résumé available to be observed (great stuff).

Derek Baptiste


 

1st Sept 2013

Great customer service, accommodating and knowledgeable

 

Mr Mungo Knott


 


8th Oct 2013

Excellent Garage, knowledgeable and friendly staff,

high quality work.

John McMahon


 

18 November 2013 

Excellent service, late booking because we forgot about the MOT but the team at Brunswick fitted us in and did a great job. Highly recommended.

Chris Mason


10/12/13

From start to finish the garage were extremely helpful, car was booked in for a service and mot... Problem with the car meant additional work which they arranged via warranty direct on my behalf.

Itemised bill was the talked through with me. An excellent service. Will definitely be recommending the garage!

Emma Kanutin


13th  Jan 2014

 

Staff were friendly and professional. Work to be done was clearly detailed by email. The garage kept me informed as to when my car would be ready. Final bill was less than originally estimated. Driving the car I am very satisfied that the vibration / noise problem has been fixed. It is now enjoyable driving again - many thanks!

Mr M Pierce


18th March 2014

Excellent service and extremely friendly and accommodating, took time to explain why and what work had been done. Would definitely go back and also recommend to others.

Miss Amanda Storer  


28th March 2014

VERY PLEASED TO HAVE FOUND A TRUSTWORTHY GARAGE. WILL RECOMMEND.

 

Mrs Sethie



18th March 2014

Just wanted to send a message of thanks. I have a deep mistrust of garages and the people who work in them.

In the 30 years I have been driving I know that when the car needs to go in for a service it always costs me more than I think it will because the garages always find something additional I had not anticipated. It may be that they are telling the truth and the work does need carrying out but I  never feel comfortable when I get the call, I cannot help thinking they are trying to pull one over on me.

Having used Brunswick Garage this week for my annual service and MOT, I can say that for the first time I think I have found a garage I can trust. The high level of service I received when booking in, being updated and collecting the car was second to none. The price for the work being carried out was very good, there were no hidden extras and the only surprise I received was finding out that my car had been cleaned by Brunswick Garage prior to my collection. What a brilliant touch and very much appreciated.

I have maintained a full service history on my car since purchasing it from new 4 years ago and the fact that I can get a Land Rover stamp in my book when Brunswick Garage service the car is so important.

I really enjoyed the whole experience and I will definitely be using Brunswick Garages from now on

Great Job

Tony Antoniou